Submit a Request

To access your tickets select History.

This indicates that your ticket is currently open and has not been reviewed yet.

  Tickets pending indicates that your request has been reviewed by our technical team or is awaiting a response to a question.

 The ticket has been resolved and closed. Once closed, replies cannot be made. If you have questions or concerns regarding a closed ticket, please create a new ticket.

This occurs when the user cancels the ticket. Please be aware that you have the ability to cancel any of your own tickets if necessary.

 Issue has been resolved or waiting on a reply back.  Resolved tickets will auto close after one week.  It is possible to reply back to resolved tickets which will open the ticket again.

 Same as resolved but for one month.

 This is for any ticket request that may take awhile to process.

Status Filters allow you to choose and view different ticket types based on the selections listed above.

Above is an example of what an open ticket would look like. It will give you the ticket number and ticket status. Clicking on this will reveal the ticket details.

Within the ticket details, you can find the option to add a note or respond to a technical question or note. Additionally, you have the choice to upload documents if required, utilizing the "Browse" option.